Return Policy

Last updated: August 2026

At SHEDAWAY, your satisfaction — and your pet's happiness — are important to us. If you're not completely satisfied with your order, we're here to help.

14-Day Right to Cancel

Depending on your location and applicable consumer law, you may have the right to cancel your purchase within 14 days of receiving your order without providing a reason.

To exercise your right to cancel, please contact us at:

support@shedawaypet.com

Please include your order number and the email address used to place your order.

Return Conditions

For change-of-mind returns, items should generally be:

• In their original condition

• Unused and undamaged

• Returned with their original packaging where reasonably possible

• Returned with any accessories, instructions or components originally supplied

You may inspect the product as reasonably necessary to determine its nature, characteristics and functionality. Excessive handling or use may affect the amount refundable where permitted by applicable law.

How to Request a Return

Before returning any product:

1. Contact support@shedawaypet.com with your order number and details of your return request.

2. Our customer care team will review your request.

3. We will provide you with the appropriate return address and return instructions.

4. Send the item according to the instructions provided.

5. Once your return has been received and inspected, we will process the applicable refund.

Please do not return your order to the address shown on the original shipping parcel unless our customer care team specifically instructs you to do so.

Return Shipping Costs

For a standard change-of-mind return, return shipping costs are generally the responsibility of the customer, unless otherwise required by applicable law.

If you received an incorrect, damaged or defective product, we will provide an appropriate solution at no additional cost to you, as required by applicable law.

Damaged, Defective or Incorrect Items

If your product arrives damaged, defective or does not match your order, please contact us as soon as possible at:

support@shedawaypet.com

Please provide:

• Your order number

• A description of the issue

• Clear photographs or a video showing the problem

After reviewing your request, we may offer a replacement or full refund, depending on the circumstances.

In some cases, you may not need to return the damaged or defective product. Please wait for our instructions before sending anything back.

Refunds

Once a return has been received and approved, the refund will be issued to the original payment method used for the purchase.

We will process approved refunds within the timeframe required by applicable law. Please note that your bank or payment provider may require additional time for the funds to appear in your account.

30-Day Satisfaction Guarantee

In addition to any mandatory consumer rights that may apply, SHEDAWAY offers a 30-day satisfaction guarantee for eligible order issues.

Please contact us within 30 days of receiving your order if you experience a problem with your product.

Our team will review your request and determine the appropriate solution in accordance with our Refund & Returns Policy.

Your Consumer Rights

Nothing in this Return Policy limits or excludes any mandatory consumer rights available to you under applicable law.

Customers in the United Kingdom, European Economic Area and other jurisdictions may have additional statutory rights regarding online purchases, cancellations, faulty products and refunds.

Contact Us

For any questions or return requests, please contact:

SHEDAWAY Customer Care
support@shedawaypet.com

We aim to respond within 24–48 hours.