Privacy Policy

Last updated: August 2026

At SHEDAWAY, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website, make a purchase, contact us or otherwise interact with our services.

1. Information We Collect

When you visit our website, place an order or contact us, we may collect information such as:

• Your first and last name

• Billing and shipping address

• Email address

• Telephone number

• Order and transaction information

• Products viewed or added to your cart

• IP address

• Browser and device information

• Website activity and interactions

• Marketing and communication preferences

Payment Information

Payments are processed securely through our payment providers.

SHEDAWAY does not directly store your full credit or debit card details. Payment information is handled by the payment provider used during checkout.

2. How We Use Your Information

We may use your personal information to:

• Process, fulfil and deliver your orders

• Process payments, returns and refunds

• Provide customer support

• Communicate with you about your order

• Detect and help prevent fraud or misuse

• Improve our website, products and customer experience

• Maintain the security and functionality of our services

• Comply with applicable legal and regulatory obligations

• Send marketing communications where you have consented or where otherwise permitted by applicable law

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

3. How We Share Your Information

We do not sell or rent your personal information.

We may share information when necessary with trusted service providers that help us operate our business, including:

• E-commerce and website providers, including Shopify

• Payment processors

• Shipping, fulfilment and logistics providers

• Customer service providers

• Email and marketing service providers

• Analytics and advertising partners, subject to your choices and applicable law

• Professional advisers or authorities where required by law

These providers may only receive the information reasonably necessary to provide their services.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep our website functioning correctly

• Remember your shopping cart and preferences

• Understand how visitors use our website

• Improve the shopping experience

• Measure the performance of our marketing and advertising

Where required by applicable law, we will request your consent before using non-essential cookies.

You may also be able to manage your cookie preferences through our website's cookie settings and your browser settings.

5. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request restriction of certain processing

• Object to certain uses of your information

• Request portability of your information

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

Residents of certain jurisdictions, including the United Kingdom, European Economic Area and certain U.S. states, may have additional privacy rights under applicable law.

To submit a privacy request, please contact:

support@shedawaypet.com

We may need to verify your identity before completing certain requests.

6. International Data Transfers

Because we operate an online store and use service providers that may operate internationally, your personal information may be processed or stored in countries outside your country of residence.

Where required, appropriate safeguards will be used for international transfers of personal information in accordance with applicable law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business records and complying with legal, accounting and regulatory obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

8. Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Children's Privacy

Our website and products are not intended to be purchased by children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information improperly, please contact us so we can review and, where appropriate, delete it.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing them with personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements.

The latest version will always be published on this page with the updated date shown above.

12. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

SHEDAWAY Customer Care
Email: support@shedawaypet.com