Refund policy

Refund & Returns Policy

30-Day Satisfaction Guarantee

At SHEDAWAY, your satisfaction — and your pet's happiness — are important to us.

If you experience an issue with your order, please contact us within 30 days of receiving your item. Our customer care team will be happy to assist you.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us at support@shedawaypet.com.

To help us resolve your request quickly, please provide:

  • Your order number

  • A brief description of the issue

  • A clear photo or video showing the problem

Once your request has been reviewed, we may offer a replacement or full refund, depending on the circumstances.

In some cases, you may not be required to return the damaged or defective item. Our customer care team will provide you with the appropriate instructions.

Changed Your Mind?

If you change your mind about your purchase, please contact us within 14 days of receiving your order.

To be eligible for a return, the item should be unused and returned in its original condition and, where possible, in its original packaging.

Please contact us before sending any item back. We will provide you with the appropriate return instructions.

Return shipping costs for change-of-mind returns may be the responsibility of the customer, unless otherwise required by applicable consumer law.

Refunds

Once your return or refund request has been approved, your refund will be issued to your original payment method.

Please allow approximately 5–15 business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Returnable Items

We may be unable to accept a return if the product:

  • Has been used beyond what is reasonably necessary to inspect it

  • Has been washed or altered

  • Has been damaged due to misuse or improper handling

  • Is returned incomplete or in a materially different condition from when it was received

These exclusions do not affect your statutory rights regarding faulty, damaged or misdescribed goods.

How to Request a Return

Before returning an item, please contact:

SHEDAWAY Customer Care
Email: support@shedawaypet.com

Please do not return your order to the address shown on the original shipping parcel unless our customer care team specifically instructs you to do so.

We will provide the correct return instructions after reviewing your request.

Contact Us

If you have any questions about your order, return or refund, we're here to help.

SHEDAWAY Customer Care
support@shedawaypet.com

We aim to respond within 24–48 hours.

Last updated: August 2026

This Refund & Returns Policy does not affect any statutory consumer rights you may have under applicable law.